Roar Baby Monitor

(Note: Reposting this review as my original one was mysteriously removed/deleted.)
We originally bought the Roar baby monitor specifically for camping and outdoor trips. The concept is excellent, but the reality is quite different: the overall quality is only mediocre, and the units really do not feel rugged enough for outdoor use.
Disappointing reliability and sudden failure: After about a year of use, the parent unit suddenly stopped working and simply refused to turn back on. For a product marketed for outdoor adventures, the durability just isn’t there.
Ghost support and endless follow-ups: Getting help from them is a constant battle. I had to reach out multiple times via email and their contact form just to get any sign of life. To this day, several of my emails have still received no response at all.
Chaotic shipping and a 2+ month wait: The warranty replacement process was a logistical nightmare. It took over 2 months to finally get a replacement unit. To top it off, the first UPS shipment arrived with over $130 in customs and brokerage fees on a warranty replacement due to their incorrect customs value declaration. Between the excessive delays, total lack of communication, and customs mistakes, the process was completely unacceptable.
The original idea is brilliant, but between questionable build quality and an agonizingly slow customer service that ignores its customers, this product is absolutely not worth the price. Look elsewhere.

We’ve had our original units for over two years, and recently the parent unit stopped turning on. Roar immediately sent me new batteries to try and solve the issue, and when the unit still did not turn on, sent a replacement parent unit free of charge. Stellar customer service and we can use our units again!

Super pleased with this monitor

Generally, these are decent monitors that do what we need. The range, however, is the same or maybe slightly worse then the $40 Amazon monitor which is a bit disappointing. Some things I like about this monitor are that it charges with a USB cable (USB C would be so much better though). The battery life is decent. It lets you know how much battery is left. They are small and light.

Definitely a step up from the other options out there. Worth paying 3x the cost? I'm not so sure. I wish the range was better for the price point.

I’ll be recommending this to all of our friends now! Only had a month and we love it! Our house is on a lake and our usual baby monitor can’t reach to our dock on WiFi so this is the perfect solution! Truly wish we would have had this product sooner with our first child! We also took it camping and it was perfect to keep in our tent while we were out around the campsite. Next we want to try the sound machine!